AI Receptionist · Australian Medical Practices

It's 7:42pm. A new patient
just tried to book online.
Your receptionist left at 5.

Konvex puts an AI receptionist on your clinic's website. She speaks medical — HICAPS, bulk-billing, Medicare item numbers, AHPRA obligations, gap fees, telehealth — and qualifies every enquiry on new-patient status, presenting complaint, preferred GP, and urgency before it hits your front desk.

Book a 15-min strategy call → See Aria handle a new patient booking ↓
Responds in under 30 seconds
After-hours appointment capture
Medicare/HICAPS enquiry triage
The problem

Five ways your clinic is losing patients
after your front desk closes

Australian patients research GPs in the evening. The clinic that responds in under 60 seconds captures the appointment. That's almost never you — but it will be.

After-hours online booking abandonment
Most online booking forms sit unanswered until 9am. A patient with a sick child at 11pm sees your empty form and calls the next clinic on Google. Aria answers immediately, collects presenting complaint and preferred GP, and books the slot — or flags urgency for your on-call nurse.
Medicare and HICAPS enquiries eat front desk time
Every enquiry about bulk-billing eligibility, gap fees, item number 23/36/44, allied health rebates, or telehealth eligibility requires a front desk response. Aria handles these instantly — qualifying the patient's situation and routing appropriately — so your front desk focuses on in-practice patients.
No-shows with no automated follow-up
Patients who miss appointments with no cancellation notice represent revenue loss and clinical inefficiency. Aria can send post-missed-appointment follow-up messages, capturing the slot back into the schedule without front desk intervention.
Repeat prescription requests block new-patient intake
Your front desk spends hours on repeat prescription and referral requests — a task that could be handled by an AI intake form. Aria collects the details, checks for clinical flags, and routes to the appropriate GP or practice manager.
New-patient intake forms go uncollected until the appointment
By the time a new patient sits in your waiting room, you've missed the opportunity to collect Medicare card details, concession card status, allergy information, and presenting complaint ahead of time. Aria captures all of this before the patient walks through your door.
In practice

How Aria handles an after-hours new-patient booking

A parent searches for a GP after their child's fever spikes on a Tuesday evening. Here's how Aria takes it from Google enquiry to a confirmed appointment — with full intake summary in your practice manager's inbox by morning.

01
After-Hours Qualification
Aria qualifies presenting complaint, patient status, and preferred GP
Sophie searches for a bulk-billing GP near Carnegie at 9pm and finds your clinic online. She starts a chat. Aria greets her warmly, asks about the presenting complaint (fever in a 4-year-old), collects Medicare card status, new-vs-existing patient status, preferred GP, and any clinical flags — all in under 4 minutes. Aria is clear about bulk-billing eligibility and gap fees based on your practice's configuration. She flags the fever case to the on-call nurse via practice manager alert and offers available next-day slots.
Presenting complaint, Medicare status, preferred GP, and clinical flags — all captured before your first appointment of the day.
02
Appointment Booking
Aria books an appointment — using your actual available slots
Once Sophie's intake is complete, Aria offers available slots for next morning — Dr Lee has a 9:15am and 10:30am available. Sophie picks 9:15am. Aria confirms: "Booked for 9:15am with Dr Lee — please arrive 5 minutes early with your Medicare card and any concession cards. Your intake summary has been sent to the practice." The whole exchange takes under 6 minutes. Sophie has a confirmed booking, and she's not calling the clinic at 8am to争 an appointment.
Appointment locked in. New patient briefed. Front desk receives full intake — no manual entry required.
03
Practice Manager Intake Summary
Principal and practice manager receive a structured intake — before the appointment
Immediately after the conversation, Aria sends a formatted intake summary to the practice manager's inbox: patient name (Sophie Ren), new patient, preferred GP (Dr Lee), presenting complaint (paediatric fever, 4-year-old), Medicare status (bulk-billing eligible, concession card held), urgency flag (parent anxious, after-hours enquiry), appointment booked (Tomorrow 9:15am), and any clinical notes from the intake. Dr Lee walks into the 9:15am already knowing the patient is new, has a concession card, and the presenting concern is a child with a fever.
GP arrives prepared. Patient feels cared for. Practice manager has full pipeline visibility without chasing anyone.
What clinics get

The numbers that matter to a practice manager

After-hours new-patient coverage is the fastest lever in your practice growth. Here's what Aria moves.

<30s
Speed to first response
Every enquiry answered in under 30 seconds — 9pm Tuesday, Saturday morning, or Sunday afternoon.
30%
After-hours enquiry share
Roughly 30% of new-patient enquiries arrive outside business hours. Aria captures every one.
3.2×
New-patient intake quality improvement
GPs see complete intake summaries before every first appointment — Medicare status, presenting complaint, preferred GP, clinical flags.
~5h
Front desk hours reclaimed per week
No more calls about HICAPS eligibility, bulk-billing queries, or gap fee enquiries — Aria handles them instantly.
Built for medical practices
Aria speaks your language.
Not a generic chatbot's.

Medical patients expect your practice's AI to know what a Medicare item 23 is. Aria does — and your patients notice the difference the moment they start typing.

HICAPS
Bulk-billing eligibility
Medicare item 23 / 36 / 44
Gap fees
Telehealth rebates
Allied health rebates
AHPRA conduct standards
Concession cards
New vs existing patient
Presenting complaint
Preferred practitioner
Referral and specialist notes
Clinical flag escalation
Appointment urgency triage
Fits your practice software
Your practice management system. Your workflow. Aria fits in.

Konvex hands off qualified appointment bookings and intake summaries in the format your team already works with — no ripping out your existing software.

Cliniko
Halaxy
Genie Solutions
Best Practice
MedicalDirector
HotDoc

Additional integrations in development — ask us about your software.

Revenue Leak Calculator
How many new patients is your clinic
losing every month?

Answer two questions. We'll show you the dollar figure — calculated on medical practice conversion rates.

$

Industry avg: ~$350–$600 per patient per year (6-visit avg, multiple years)

Estimated monthly revenue leak
$0

Stop the leak — book a 15-min strategy call →
Try it now

See Aria handle a new-patient booking — live

Watch Aria respond to a real after-hours new-patient scenario, then take over and ask your own question. She qualifies patient status, presenting complaint, preferred GP, and Medicare card details — with real medical vocabulary, not generic chatbot fluff.

Aria — Konvex AI Receptionist
Online · Medical clinic specialist
Patient status
Presenting complaint
Medicare / billing
Preferred GP
Appointment booked
Strategy Call

Book a 15-min strategy call

Tell us about your practice. James will personally reach out within 2 hours to show you exactly what Konvex looks like running on your clinic's website — tuned to your patient mix and booking workflow.

See package details and pricing →